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Press Release March 2008, n°07/08 Service Export Immergas has always based its strategy upon considering the installer key role in the sale chain, as his position is right in between the company and the end user; the company therefore devotes conspicuous resources to installer dedicated training programs. In specifically set meeting rooms, equipped with high-tech informatic systems, each year more than 7000 visitors attend our training programs; and there they can literally touch Immergas product quality. The Export Service dept. activities involve:
1. monitoring all pre-sale actions, such as: - ensuring counseling service to our clients and subsidiaries abroad;
- co-organizing with the International Event staff, the visits in the company by potential customers (Immergas Days), during which the Immergas product range is introduced;
- participating to the most relevant exhibitions abroad;
- managing the Immergas show vehicle (Immergas car)
- preparing technical documentation, brochures and technical and commercial presentations;
- managing/updating the web site;
2. monitoring all post-sale actions, such as: - ensuring counseling service;
- organize technical courses in order to deepen/update technical knowledge and product novelties;
- sharing information involving boiler modifications or new accessories acquisition, via newsletter;
- arrange technical documentation for the installers (instruction manuals, exploded view drawings, diagrams, spare part lists);
- maintain the Immergas portal updated in real time
3. interfacing with the Quality dept. and Service Italia dept. for: - arranging periodic reports concerning product quality trend (design, operation, supply, etc.) and informing the Quality dept. accordingly;
- comparing technical and commercial data with Service Italia dept.
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